Dissapointed and Unhappy customer

I contacted Kimberley Clark on the 17.06.2021 with regards to a pack of Huggies Gold Jumbo pack diapers that I purchased. The agent advised me to send pictures through of the pack including the reference number that was provided which I did and then I received an automated reply back which was the last I heard from them. The agent advised me it will take up to 2 weeks to get a response. After about 3 weeks when I did not get a response I decided to give them a call and the lady who answered said that they are migrating their systems so it will take time for them to work on the matter but I please need to be patient, I will get feedback soon. A week after that I decided to send them an email for an update but no response. My final email I sent them yesterday on the 19.07.2021 requesting for immediate response or else I will be sharing my experience on this platform but still nothing. The only reason I am leaving my experience here it is because they did not have the decency to apologize to me. My now 7 month old baby ended up with a terrible rash due to their product as the gell inside the diaper came out and onto his skin when it became wet. This cost me doctors fees and sleepless night, never mind me having to be at work, I had to stay out of work to see to my baby and ended up having unpaid days as I just recently starting working at this company and I do not have family responsibility leave. To add on, I am a single parent and every penny counts for me as I see alone to my kids and more responsibilities. I am just very disappointed in the general service I received.