Disgusted in Kimberly Clarke SA Service resolving a complaint

I have been purchasing Baby soft 2 ply toilet rolls. I only buy the 18 pack editions and i buy a lot of them. I have never had a problem until recently. the one pack i purchased the quality of the toilet rolls towards the inner part of the roll was bad and looked like it was deteriorated.

I lodged a complaint online and received a CASE number ***4. I was asked to take photos which i did and i sent it as they requested. I was advised they could not verify it, so i then called in spoke to a European agent who can hardly speak English and i was advised to take photos of the package of the following: Bar Code : ***252 Manufacturing Code : 00: 40 06 03: 21 J1 Packaging

Then i had to write the case number next to that so they can reference it to the case.

They still came back and said they cannot verify, they must be flippen blind and try and treat me like a fregin *********, I'm totally ****ed off, i called back and send they can come and fetch the fregin packaging and the toilet paper and see for their damn selves.

I will be complaining on every single social media platform until this is resolved.

I'm disgusted that something so simple to fix has become so cumbersome, it is because the customer care centre is European or international people and not south African people

Regards