Disappointed with a number1 voted product of 2014

Dear Sir/Madam<br> <br> As a loyal consumer of Huggies Gold, I am extremely disappointed with the poor quality of diapers purchased. I've purchased a box of diapers for my son, the first box had hard patches, took it back to the store for an exchange. The second box not only had hard patches but the side fasteners came out as I was putting it on for my son. <br> Contacted the call centre, was on hold for a while, and transferred from department to department. Finally decided to email the care line. The consultant whom called me, just said she is calling in regards to my email, did not identify herself, sent a courier to pick up the diapers with just a replacement voucher. Addressed to MRS.PILLAY when my email clearly stated MS.PILLAY.<br> <br> Furthermore I requested to be Cced on emails sent regarding the poor quality, which Janet said she could do, to date, no response.<br> <br> This blatant disrespect and poor service coupled with bad quality nappies is not acceptable. <br> <br> How can a product that has been voted number one last year allow poor quality of nappies to leave their warehouse?<br> And treat consumers in a disrespectful manner??? <br>