CaseNumber: ***3 - Unreasonable compensation

On May 24th I was in contact with your customer services team regarding defective nappies. I had explained to the agent that the nappies were tearing apart and spilling gel and that at least 4 of the nappies had broken. By the time we sent nappies to creche there was about 1/2 a pack of nappies left and that this was definitely a defective pack as we have not had this issue before.

The response team was quick but then only compensated for 1/2 the pack of nappies. My issues, is that you don't buy 1/2 a pack of nappies - if the pack is defective then the whole pack is defective. So a voucher for half does not allow us to replace the FULL pack that was purchased. Please resolve