MS
Mario S

1 reviews | Active since Aug 2019

12 Aug 2019, 07:31

Worst service ever from Braam Laategaan

I have had the WORST experience @ Kilokor Motors in Roodepoort Ontdekkers road. I bought a vehicle end of September 2018 from them and 5 months later the clutch gave me problems. They had the nerve to say that it is wear and tear but on all my other previous cars i only had to change the clutch once in 5 years!!! I then had to pay as they refused to sort it out on their expense. Two and half months later the gearbox fully broke on my way from Belfour. I had to phone and pay for a flatbed to get the car to Florida at least as Kilokor's workshop was closed after 1 pm on a Saturday. The first breakdown costed my small business over R20 000 loss as they workshop promised me a courtesy car but never received it. The second time around the car was standing for 5 weeks and once again they promised a courtesy car but never got it. I have lost so much business and are running a huge loss from both times. I tried speaking to the owner but he ignored all my calls and this is the service they give people. The owner Braam Laategaan doesn't care about his clients, nor about the clients needs.

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Replies (2)
Kilokor Motors
Kilokor Motors's reply12 Aug 2019, 13:46
Official
Client drove  4593km over service.  Brought car in on 6 month CPA warranty expiry. Clutch paid for by ins warranty after we intervened.  2nd time, 1000km over service.  Client experienced problems, did not take it to workshop, kept on driving. Car is being abused, also as per indep assessor.
Kilokor Motors
Kilokor Motors's reply14 Aug 2019, 10:22
Official
We only have 300 characters to reply with.  It is therefore very hard to give all the facts in the reply.
Kilokor Management.