WS
Wesley S

1 reviews | Active since Feb 2014

13 Sept 2019, 15:05

WORST CAR DEALERSHIP IN SOUTH AFRICA. ******.

Update 26-06-2019

Please be aware that I did get my vehicle, BUT with the vehicle there is also very bad customer service. The lady who sold the car to me, Angelica, is now not very helpful. The sale is now completed and now she refers me to another lady who's dealing with my account. At first before I bought the car, she was very helpful. I told her directly that Lizelee was supposed to call me back yesterday to tell me why my debit order didn't go off, she didn't even call me back at all. I contacted Angelica this morning, as no assistance from Lizelee. Angelica answered me with attitude. It's all good, UNTIL the sale is completed. After care service sucks big time. I even let the other stuff go, there was also a problem on the day of collection with regards to pro rate payment, I let it go. They also gave me the car with less than a quarter tank of petrol, and I had to drive home from JHB to PTA, I let it go. The sales lady just said they don't sell the cars with tanks of petrol anymore lol. All I'm saying is, what they're doing is wrong. I would find it very difficult now to refer anyone to Kilokor Motors. This was my last. Never again.

Update 13-09-2019

I definitely wouldn't advise anyone to buy from Kilokor Motors. I feel ******. I spoke to Mariek about issues found on the vehicle after I took the vehicle for a service. She said it's fine I must take the car into their workshop. I drove from Pretoria to Roodepoort with my own petrol, for their fault. Francois the workshop manager checked the vehicle and saw that paint was peeling off the vehicle. But he said there's nothing he can do about it. Then he also confirmed what Hi-Q told me that the Sump is leaking and siliconed. It was not repaired but quickly patched up. He also picked up that the cover underneath the vehicle was broken and they used cable ties to tie it. Francois promised me that he will arrange for the vehicle to be repaired the week after the following week. To my surprise, the following week when someone was supposed to call me to make arrangements to collect the vehicle and borrow us another vehicle while that one gets repaired, no one called me. I had to call them today and Mariek knew nothing about what happened. I told Mariek that according to the CPA Act, I am within my 6 months to return the vehicle if I'm not happy with the service or vehicle. Mariek told me that the CPA is not valid within their contract. Can one person be so ********. She knows nothing about the CPA, but yet makes such strong comments about it. Francois then called me today and tried to explain his version, which is by far untrue. He knows what he told me when I took the vehicle in, now he has a different story. From the sales lady, to Finance, to the workshop. I believe these people are ******. They definitely messed with the wrong one. I am now waiting for Francois to call me on Monday and arrange so that they can come and collect the vehicle in Pretoria as promised by him today. He said he will borrow us another vehicle for the meanwhile while that one gets repaired. I want the cover repaired as well as the sump leak. I will definitely take them to court after next week and I have the necessary legal assistance to do so. Imagine paying R4300pm for a 12 year old vehicle with these kind of issues, and no assistance from dealership at all. I also asked Mariek for the owners contact details and she refused to give it to me, also not right. If this issue is not sorted out ASAP, they won't receive any further payments from me and I will take them to court before they can do anything about it. DO NOT BUY ANY VEHICLES FROM KILOKOR MOTORS, THEY ARE ******. TRUST ME. PLEASE CONTACT ME ON *** IF YOU WOULD LIKE TO KNOW MORE. IF I CAN HELP ANYONE ELSE FROM FALLING INTO THEIR TRAP, I WILL.

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Replies (1)
Kilokor Motors
Kilokor Motors's reply29 Sept 2020, 14:58
Official
Mr Seroot contacted us on a Friday afternoon and did not give us any time to resolve his issues, before posting here.  His problem was amicably resolved and he remains a client of ours.

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