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nikita D

1 reviews | Active since Apr 2013

01 Nov 2022, 12:08

VEHICLE IN TERRIBLE CONDITION & DISGUSTING CUSTOMER SERVICE

Following up on my previous review, the manager Mariek Pelser contacts me to find out the problem, she is aware i had to take my vehicle that i bought from them to be actualy be fixed as they sold me a vehicle that had alot of problems (almost like ´we buy cars dealership´) she said she would investigate and never ever got back to me, i sent her a video to show her how the review mirror was glued on previously and now broke off just after i collected the vehicle, she read my message and ignored it. Now i have to take the car back again for the review mirror to get sorted out and all at my cost because they wont even reimburse me for the inconvinience that they have caused by not doing a proper vehicle inspection before selling the car. I sent Mariek alot of messages with regards to the vehicle which she reads and ignores. The customer service is actually disgusting, they quick to take your deposit and make you pay an installment whilst you struggling to get the vehicle sorted out so you can actually enjoy the benefit of having a car. I DEFINITELY DO NOT RECOMMEND KILOKOR MOTORS!!! Its a problem to get good customer service (except for Jeremy) and a car in good condition.

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Replies (3)
Kilokor Motors
Kilokor Motors's reply01 Nov 2022, 12:43
Official
Good day Madam, please contact Mariek on *** to see if we can resolve this problem to your satisfaction. Regards Kilokor Management. 
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nikita D's update01 Nov 2022, 13:15
Reviewer Update
No thank you, Mariek does not respond to my messages, she literally reads them and ignores my messages so i wont waste my time contacting her.
Kilokor Motors
Kilokor Motors's reply04 Nov 2022, 09:17
Official
Thank you so much for bringing your customer service experience to our attention. Our top priority is to treat our customers with care and respect, and we are investigating this matter further.  Kilokor Management