Unprofessional poor service delivery and misleading customers and future customers

[5/25, 11:13 AM] Che Stevens: Sir Che here from kilokor motors workshop [5/25, 11:31 AM] Hennie Pieterse: Thank you My problem that I have is I can't just bring the vehicle to Kilokor as I explained I reside in Springs, East Rand because it's going to take me time off at work and costs regarding petrol. I this is the case I feel that Kilokor must be responsible to get the vehicle During your investigation you will find that a tow truck collected the vehicle because there was suspicion if we can drive it and the engine light is on the damage will be worse The alternator was also not charging There's must also be a lot of voice recordings between me and Jeremy as well as Kilokor motors There will be whatsapp mesages as well as emails I also send an email to Hallo Peter where I was contacted by your head office only to resolve the problems on the vehicle While the vehicle was with Kilokor for the problems to be rectified I was inform they are waiting for the chocks I can promise you that the shocks was not replace and is still the same shocks I bought the vehicle with The problem is not only the shocks it's the whole strut and rubbers I will also appreciate if you can assist me with a record of the work that was done on the vehicle because at that time I was only told that this and that was done but no record was forwarded to me I will appreciate if can do your investigation to se whether the vehicle was with you, why and period as you explained. Thank you HJ Pieterse Suzuki sx4 Reg: ZMH519GP [6/20, 4:05 PM] Hennie Pieterse: Afternoon Any feedback...? [6/20, 4:09 PM] Che Stevens: Afternoon sir Where are you based [6/20, 4:12 PM] Hennie Pieterse: 👆 [6/20, 4:22 PM] Che Stevens: Sir please take the car to a Rmi approved workshop let them do a quote and then we'll present it to management and they will make the decision after investigating in terms of when you took car and the kms driven [6/20, 4:23 PM] Che Stevens: Please do send your email address so I can send previous invoices on your vehicle [6/20, 4:31 PM] Hennie Pieterse: *** [6/20, 4:34 PM] Hennie Pieterse: All good and well Pls attached quotes of dealership from whom the shocks were purchased or installed Thank you [6/20, 4:38 PM] Che Stevens: Unfortunately We cannot supply you with that sir. [6/20, 4:38 PM] Che Stevens: I'll send you the invoice where the rental company paid as where workshop invoiced [6/20, 4:48 PM] Hennie Pieterse: Unexplainable I need to do my investigation on whether the shocks were replaced or not and by whom Its all good that the workshop invoiced the company for the shocks but now the question is whether it was supp**** and installed is another concern But thank you for the answer Lets take the complaint further until resolved It easy to threaten customers if not paying the installments the vehicle will be confiscated Quote will follow I've took up this issue a month back with you without any feedback until now If I didn't follow up on this matter believe me I won't hear anything from Kilkor Poor service delivery