Service Failure and Faulty Vehicle

I'm very unhappy with the service from Kilokor. I have been a client of Kilokor for a few years. I got my first car from them no issues through out the 54 months traded this one in for a POLO 6 and again no issues and even paid the car up eight months before the contract ended.

A month ago (1/12/2023) I contact sales agent Erich informed him I needed a car urgently and submitted all documents and a few days later he called me said he had a POLO sedan for me. I asked for pictures and when I can see the car and he said he can't send pictures as the car isnt in good condition as it has stickers on. The car will go to workshop that exact day, I need to pay the deposit. Payment was made although I haven't seen the car. Over the years I have build Trust in Kilokor that they won't sell **** to me. Unfortunately I was disappointed.

I waited almost two weeks to collect the vehicle everytime I questioned collection or photos of the vehicle I was informed it still in workshop. I was not kept informed of the progress. On the 23/12/2023 I went to collect the vehicle and infront of Erich I told my husband to take it for a test drive and Erich said it's not necessary the car is good and I must trust him.

I took the car on my way home I realized the car pulls to the left, the front seats are loose. A week later came from holiday after the car was parked at home. I started the car and it started misfiring, backfire, a whole lot of black smoke coming from the exhausted. Car has no power and when this happens the EPC light goes on.

I contacted Erich and told him what's wrong he informed me that they open the 2/01/2024.

This morning the 02/01/2024 I took the car back and informed Erich I am not happy with this vehicle and after the treatment I received today I'm not happy with the Service as well.

I was dumped at the Service department after I made it clear that I want another vehicle. I was informed by Chris to send and email and submit my complaint. So I'm expected to go back home and submit my complaint when I'm right there. I eventually found my way to Elsabe who was kind enough to try and assist.

After sitting there a few hours Service department came and told me they picked up faults on brake light, cylinder 2 and 4 must be replaced and an electrical fault.

If this car was serviced why was these things not picked up in the two weeks workshop had the car?

I understand these things can be fixed however I Do not want this car.

I made it very clear to Erich, Jeremy, Elsabe and Chris that I don't want this car. It was sold to me under false pretenses I was informed this car was service which wasn't the case.

Management is suppose handle disputes not sent clients to sit in the lounge area and avoid speaking to Us. This is disgusting. I had to basically run around try find out who to speak to just to be heard and still no decency for the people that is in so called positions have no decency to make time to come and speak to us or at least come and hear us out.

I asked for the owners number and was informed it can't be shared with me.

This is a complete Service Failure and my trust in Kilokor has been broken.

If I had a accident with the vehicle prior to the 02/01/2024 would Kilokor acknowledge they gave me a **** vehicle or would they have asked me to pay Access?

I informed you I don't feel safe with this vehicle and this is pushed aside. You are dealing with people's lives here.

We both know this car is a big issue hence you refuse to give me another car.

Mrs Murdoch