wM
wisdom M

1 reviews | Active since May 2024

30 May 2024, 18:50

****** of my deposit money at Kolokor

Kilokor motors is a **** full of smiling ****s. I rented a car, when l went to sign the contract l was told that on the monthly,car insurance money and tracker is included there. After two years the vehicle was involved in an accident they started telling me stories that the vehicle was not insured but if l need another vehicle l can come and apply using the same deposit amd if l'm not interested l can simply send my proof of account so l can be refunded my deposit. I refused and asked for a refund and sent them my proof of account but, two weeks after, nothing came through. It was Elsabe from kilokor newlands who said so. When l called again to ask about my money l was then told that l had insured my money hence the insurance had expired so l wont be getting any money from them. Who on earth insures a small amount of money and not insure a car. I do not even know about the deposit insurance they are talking about as it is not there on my contract. They are SMILING ****S !!!! BE CAREFUL AND THINK TWICE BEFORE WORKING WITH THEM. I will deal with those ****s l cant be ****** by grannies. They cant be seeking retirement money from me.

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Replies (1)
Kilokor Motors
Kilokor Motors's reply06 Jun 2024, 07:21
Official
We wish to provide clarity regarding certain aspects of our agreement concerning the rental of a vehicle from our fleet.
 
As outlined in our contract, the deposit paid upon rental is refundable solely upon the termination date of the agreement. This refundability does not extend to any other form of cancellation. Moreover, it is important to note that the deposit cover, which was initially subscribed to by yourself and subsequently cancelled by yourself, serves as an additional insurance provision specifically to provide for a new deposit in the event of a total loss. By discontinuing this cover, you effectively cancelled the associated insurance.
 
It is imperative to understand that the insurance policy in question operates on the basis that the vehicle is a rental belonging to our company. Therefore, any insurance payouts are directed to us, the proprietors. Consequently, you are not entitled to a payout for an asset that does not belong to you.
 
I must emphasize that no guarantee of a refund on your deposit was ever extended to you. Our colleague, Elsabe, endeavoured to assist you in navigating the deposit cover payout, which unfortunately lapsed due to the cancellation of the debit order initiated by yourself.
 
Should you require further clarification or assistance regarding this matter, please do not hesitate to contact us. Rental Management