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Lee-Ann Oelofse

1 reviews | Active since Dec 2016

21 May 2020, 17:05

No service or client communication/care at all

Since I bought/got the car August 2018, the car was never serviced before they gave it to me and I did report it to the sales lady within a couple of days regarding this. After a week a started getting problems with the car engine (tubro, tyres, release bearing and many many more). I told them again and they just don't care. Since August 2018 I spend over R100 000 on problems literally every single month with this car and Kilkor does not help at all to sort this out. Dec 2019 they "fixed" some of the things and dropped it of at my house. I did not drove with it for 3 weeks after delivery back. The first time after I start the car again to drive with it, oil starting pumping out all over the engine and dripping on the ground, smoke out of the engine, back door got a deadlock, release bearing not fixed as told and according to them they have fixed EVERYTHING???? They also refuse to send me copies of all the parts they have placed "new" in the car as well as refusing to send me warranties etc. since Dec. 2019. I emailed them immediately and it is May now, without any success with them since August 2018. we also asked numerous times if I can please turn this thing in for something reliable and they refuse. I'm really fedup and done with these people

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Replies (2)
Kilokor Motors
Kilokor Motors's reply29 Sept 2020, 14:47
Official
Ms Oelofse only reported problems with the vehicle in June 2019.  The turbo was repaired at another workshop and it had to sent back to it.  We have assisted Ms Oelofse as far as possible, supplying courtesy vehicles and adhering to requests to replace parts that another workshop insisted we replace
Kilokor Motors
Kilokor Motors's reply29 Sept 2020, 14:48
Official
I got to know Ms Oelofse well during this period and I can only apologise for her bad experience.  We wish her all the best.

Regards

Management