LB
Lucille B
1 reviews | Active since Mar 2023
21 Feb 2024, 14:19
Newlands Branch
Updating here from my last review i did. Iam still waiting for my car to be fixed as agreed, last time I took my car they canceled and said we have to rebook and this is now booked for next week (waiting on a day and time) after the car went back afew times already. Just like im still waiting for the contract and purchase paper work to be handed over since end of September last year when I traded cars. I want to get the car valuated and resell it due to endless issues with the car. Will update once and if the car goes back.
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Replies (2)LB
Lucille B's updateReviewer Update
07 Mar 2024, 12:21Car was taken back back over the weekend.
There reply today.
Good day Miss Booysens feedback regarding the ford ikon is as follow the repairs on the car is complete but
Due to evidence of a third party working on your car there is a fee that you are liable for specifically for the work on the fan the amount outstanding there is R950 . Furthermore managment will be replying to your hellopeter review in the course of the day
My reply was Good day. When dropping off the car we did tell the person the fan is not working and we will be replacing the relay once we get the car back. Only the things on the list was needed to be fixed and nothing extra. All other issues not on the list was going to get sorted out else where. I did not agree on extra things to be fixed. I was not told before hand about any fee before or on the day I brought the car in. Only the AC Filter, raining in the front passenger floor and boot, back door winder that they "fixed", one pipe by engen needs yo be replaces and the 2 live wires needed to be sorted by engen. No other work was required or agreed on. I'll reply back with this syatment back on hello Peter.Iam not paying for what was not agreed on or on the list to be fixed that was the companies responsibility to fix.
There reply today.
Good day Miss Booysens feedback regarding the ford ikon is as follow the repairs on the car is complete but
Due to evidence of a third party working on your car there is a fee that you are liable for specifically for the work on the fan the amount outstanding there is R950 . Furthermore managment will be replying to your hellopeter review in the course of the day
My reply was Good day. When dropping off the car we did tell the person the fan is not working and we will be replacing the relay once we get the car back. Only the things on the list was needed to be fixed and nothing extra. All other issues not on the list was going to get sorted out else where. I did not agree on extra things to be fixed. I was not told before hand about any fee before or on the day I brought the car in. Only the AC Filter, raining in the front passenger floor and boot, back door winder that they "fixed", one pipe by engen needs yo be replaces and the 2 live wires needed to be sorted by engen. No other work was required or agreed on. I'll reply back with this syatment back on hello Peter.Iam not paying for what was not agreed on or on the list to be fixed that was the companies responsibility to fix.
LB
Lucille B's update07 Mar 2024, 12:21
Reviewer Update
Car was taken back back over the weekend.
There reply today.
Good day Miss Booysens feedback regarding the ford ikon is as follow the repairs on the car is complete but
Due to evidence of a third party working on your car there is a fee that you are liable for specifically for the work on the fan the amount outstanding there is R950 . Furthermore managment will be replying to your hellopeter review in the course of the day
My reply was Good day. When dropping off the car we did tell the person the fan is not working and we will be replacing the relay once we get the car back. Only the things on the list was needed to be fixed and nothing extra. All other issues not on the list was going to get sorted out else where. I did not agree on extra things to be fixed. I was not told before hand about any fee before or on the day I brought the car in. Only the AC Filter, raining in the front passenger floor and boot, back door winder that they "fixed", one pipe by engen needs yo be replaces and the 2 live wires needed to be sorted by engen. No other work was required or agreed on. I'll reply back with this syatment back on hello Peter.Iam not paying for what was not agreed on or on the list to be fixed that was the companies responsibility to fix.
There reply today.
Good day Miss Booysens feedback regarding the ford ikon is as follow the repairs on the car is complete but
Due to evidence of a third party working on your car there is a fee that you are liable for specifically for the work on the fan the amount outstanding there is R950 . Furthermore managment will be replying to your hellopeter review in the course of the day
My reply was Good day. When dropping off the car we did tell the person the fan is not working and we will be replacing the relay once we get the car back. Only the things on the list was needed to be fixed and nothing extra. All other issues not on the list was going to get sorted out else where. I did not agree on extra things to be fixed. I was not told before hand about any fee before or on the day I brought the car in. Only the AC Filter, raining in the front passenger floor and boot, back door winder that they "fixed", one pipe by engen needs yo be replaces and the 2 live wires needed to be sorted by engen. No other work was required or agreed on. I'll reply back with this syatment back on hello Peter.Iam not paying for what was not agreed on or on the list to be fixed that was the companies responsibility to fix.
Kilokor Motors's replyOfficial
07 Mar 2024, 15:15Ms Booysen, when your vehicle arrived at our workshop, we took your previous list and checked that everything that we fixed were still in a workable state and found it to be so. During inspection, the auto electrician discovered and photographed a new relay that was installed by another auto electrician. This relay caused the battery to run off. We cannot be held responsible for another workshop’s repairs as they must provide a warranty on their workmanship and the parts to their customers. Please also take note, that with the involvement of another workshop, any warranties that might have app****, could have expired where applicable. Kilokor Management
Kilokor Motors's reply07 Mar 2024, 15:15
Official
Ms Booysen, when your vehicle arrived at our workshop, we took your previous list and checked that everything that we fixed were still in a workable state and found it to be so. During inspection, the auto electrician discovered and photographed a new relay that was installed by another auto electrician. This relay caused the battery to run off. We cannot be held responsible for another workshop’s repairs as they must provide a warranty on their workmanship and the parts to their customers. Please also take note, that with the involvement of another workshop, any warranties that might have app****, could have expired where applicable. Kilokor Management