Given Faulty car for higher price

I would like to express my grievance here because I feel that nobody is listening.

In October 2024, I obtained a vehicle from Kilokor through RTB. I was initially offered a Ford Fiesta at a certain price, but was later told that the vehicle was not roadworthy and had to wait. However, I could not wait any longer as I had already been waiting for a week. I was then offered a 2009 Hyundai Atos as a replacement. Both vehicles are from the same year, but the Atos was apparently more expensive. It is important to note that this car does not have ABS or central locking and has 200,000 km on the odometer.

Fast forward to December during the rainy season: the vehicle shuts off when it rains and drains the battery. Keep in mind that the return-to-fix policy is two weeks, and this car was only in my possession for two months. The car starts again the next day, but in January, the same issue occurs. The suspension fails, the clutch cable breaks, and the radiator has to be fixed. Once again, during the rainy season, I am unable to drive the car because it gets stuck. To make matters worse, the insurance does not provide roadside assistance, and I was originally advised not to seek my own. After expressing my frustration, they told me I could get my own roadside assistance. Now, that is another expense on top of what I'm already paying, and I am charged 4,508 per month for this vehicle. If I don’t pay, they take it back.

How is it fair that a person I referred to you received a later model with 124,000 km on the clock and pays just 1,000 more than I do, while I’ve spent so much on repairs in just six months? When I raise this issue, they tell me to bring in the car, but I have to pay for the repairs myself. I have phone recordings, WhatsApp messages, and emails where I’ve pleaded for assistance regarding these ongoing issues, but I was still given this faulty vehicle.

Why can’t I have it fixed or changed? I feel like I am being treated unfairly, and there seems to be a lack of equal treatment based on what I’ve observed in how different customers are treated. I have referred several people and have seen the vehicles they received compared to mine, even though I am paying the same or more.

It is disheartening how I am being treated.

This is my last resort to resolve this issue.