RR
REBECCAH R
1 reviews | Active since Aug 2023
02 Aug 2023, 11:48
Fair Service
overall service was just fair. I was annoyed by the fact that I brought my car in for a service and the next minute I was reminded about an old balance that I kept querying with the previous accounts lady and was told i will not get my car if I don't settle my debit order old balance.
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Kilokor Motors's replyOfficial
03 Aug 2023, 14:37Good day Mrs Phoshoko. We thank you for bringing this to our attention. We have investigated this matter and our findings are that there was outstanding fees on your Rent to Own account which was communicated to you. It is procedure that when your vehicle is booked into our workshop, the service advisor appointed needs to communicate with the Account Administrator assigned to your account and the previous amounts needed to be paid before the vehicle is released. I hope this clarifies the misunderstanding. Looking forward in continuing the relationship with Kilokor Motors. Regards, Kilokor Management
Kilokor Motors's reply03 Aug 2023, 14:37
Official
Good day Mrs Phoshoko. We thank you for bringing this to our attention. We have investigated this matter and our findings are that there was outstanding fees on your Rent to Own account which was communicated to you. It is procedure that when your vehicle is booked into our workshop, the service advisor appointed needs to communicate with the Account Administrator assigned to your account and the previous amounts needed to be paid before the vehicle is released. I hope this clarifies the misunderstanding. Looking forward in continuing the relationship with Kilokor Motors. Regards, Kilokor Management