Dissatisfied in dishonest treatment!!!!!

Very poor service. Below email was sent to Ruan, Mariek and Ronel on the 12th of September 2022.

Mariek was apparently on leave and no one could assist. Mariek returned on the 20th of September 2022. I’ve send follow up emails, all I get back is that she will try and get to my matter.

I’ve been forced to take further action due to NO service!!!! I think it’s dishonest how hard worked for money were taken and I will hereafter take this to the newspapers also with additional claims against Kilokor including interest in my deposit outstanding for more than 1 Year !!!!!!!

Good Morning Kilokor Team,

I trust you are all well and had a lovely weekend.

I would like to enquire about my deposit paid R30 000 on my BMW 118i D1910, paid November 2020.

I paid this deposit in November 2020 and received the vehicle in December 2020. 13th December as per photos the vehicle was leaking and I had to get the sun roof serviced because it was blocked.

In the interim I had new black mags fitted and had smash and grab done on the windows.

The vehicle had constant oil leaks, once a weak I had to fill with oil. After R9135 and a second mechanic I was informed that the engine in this vehicle SSF338GP did not have its original engine in and it was an incorrect engine for the vehicle.

I contacted Kilokor and advised of the problem. The vehicle was collected by Kilokor with a gentleman driving an Uno and I was told to go get a vehicle from Avis. I had to make arrangements for someone to get me to Avis OR Thambo where I collected a polo on the 20/05/2020.

I had to pay an access of R2500 to get this vehicle. Numerous phone calls back and forth after this. Eventually I was informed by Kilokor that they are not able to source a replacement engine for my vehicle. I had to re apply and re finance another vehicle. I chose the Ford Eco Sport under the new contract D2180. I had to pay another R35 000 deposit and an additional R9000 to reduce my monthly installments to qualify.

While my BMW was at Kilokor I had to continue to pay my monthly installment because I was told I had been given something else to drive with. Eventually there was a complain from management about the rental at Avis and I was given an old gold Honda automatic to drive with till Kilokor came to the conclusion they can't resolve the BMW engine issue.

I had my BMW from December 2020 till May 2021. 5 Months !!! I've spend a bit of money on this vehicle because I loved it.

I had to pay another deposit to get another vehicle out of no fault of mine, despite the money I already lost on the BMW on oil leaks, sunroof service, mags, smash and crab in 5 months.

I herewith request that my Deposit of R30 000 for D1910 be paid back into my bank account by no later than close of business tomorrow 13th September 2022.

Still no positive feedback and sad to say I was invoiced for D1910 and D2180 In August 2021. ..... very dissatisfied and no one gets to the bottom of it, sad to say after being your customer for almost 2 years!!!!