Disappointing Customer Service

Today service experience left a bitter taste. I have been using kilokor workshop to service both my cars for many years and the service was excellent. Unfortunately Jackie wasn't available today and I'm writing this review with a heavy heart looking on the previous excellent service and professionalism I previously got from the team, especially Jackie and Jeremy, I got to kilokor motors at 16h45 to fetch my car for service, the office was locked and everyone gone. Surely a courtesy call was going to make a huge different just to advise that 16h30 you knock off ,unfortunately your website also misleading as it shows 17h00 as closing time. I took Uber to get to your place and had to get home back home as you already closed and not even a courtesy call to check if I'm am still coming to fetch my car., for so many years on both cars I haven't left it overnight as I always collect same day. I spoke to the gentleman in the workshop and he advised the cashier and paper work is locked and I can get my car tomorrow, which I don't blame him cause there was nothing he could do. Surely the Rep who was handling the service process could have advise me upfront that 16h30 we are closing, I was gona waste time coming.