Complaint

I am extremely disappointed with the service I have received from kilkormotors. My vehicle has been in their workshop for over a month, and instead of engaging with me as a customer, they have gone ahead with repairs on a car I originally complained about—without consulting me on whether I still want it.

The vehicle was in poor condition from the start, and within two months of having it, it broke down. Instead of addressing this issue transparently, the dealership has taken it upon themselves to fix it, disregarding my concerns and rights as a customer. No engagement, no proper communication, and no consideration.

Despite multiple escalations, I had to fight for a rental vehicle while waiting for my car. I want to sincerely acknowledge and thank Nicky, who went the extra mile to ensure I finally got a rental car. Without her efforts, I would have been left completely stranded. However, this does not excuse the dealership’s overall poor handling of the situation.

Now, I am being bul**** into accepting a courtesy car that is in terrible condition—with no air conditioning and no power steering. It’s clear that the dealership is not prioritizing customer satisfaction. To make matters worse, they have not being clear on to extending my Avis rental, even though my vehicle issues.

To avoid any future disputes, I sent an email to the workshop manager at Kilkormotors, requesting formal written confirmation regarding the rental car extension. Yet, the dealership refuses to commit in writing, leaving me in an uncertain and unfair situation.

This lack of transparency and accountability is unacceptable. Customers should not have to beg for clarity or be left in the dark regarding critical matters like car hire and vehicle repairs. I expect immediate written confirmation on the rental extension and a professional resolution to this ongoing issue.