TM
Tebogo M

1 reviews | Active since Feb 2025

10 Feb 2025, 02:30

Bad service

In 15 November 2024 I purchased a rent to buy from kilkormotors from a lady called Angelica the purchase went smoothly I was happy with her service the first day until a i gave her good review online then the notion changed and service went out the window until after the delivery day she started ignoring my questions pertains to the cars history and i chose to ignore her non response and continued to request assistance from elsie. Elsie ive asked numerous times to be provided me with a checklist to validate if the vehicle was road worthy and a week later after I realized there was alot more issues I noticed that were problematic such the key, not pickup the signal and struggling to start due that and again the two colour tone on the body and other issues it looked like the vehicle was involved in a major accident was repaired badly and 2 weeks later the vehicle started making weird noises coming from the rear wheels i got the vehicle evaluated only to realized the vehicles rear shocks were rusted and old, i raised the query internallly as usual i was reffered the workshop advsied that its expected because its not a new car, which was a load of nonsense..I continued to excise my patience used the vehicle as it is necessacity for employment and again also hoping my issue with mechanical challenges will be resolved quicker however within a month later the vehicle broke down i couldn't select the gears i reported it remained in my workplace for a week with no regard or sense of urgency for me and eventually the vehicle was towed into their workshop no alternative vehicle was provided at all I was told its not thier responsibility it's been six weeks ive been ignored, continued to engage them telephonically texting messages however the staff recused themselves again i was reffered i was to the workshop manager Jeremy and he advised it's not their workshop responsibilities to provide a vehicle gave me reassurance that he would call me and personal text me on personal line until now there no sense urgency. I feel completely helpless I was sold a vehicle thats seems like code 3 with faults no decar report rusted shocks with many more problems and now I'm completely ignored for over 5 weeks. The service is completely unprofessional I'm irritated by the inconvenience caused with no accountability any one from kilkormotors. I am urging all consumers to be aware of this dealership and their cars.

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