GA
GUchan A
1 reviews | Active since Oct 2022
21 Jan 2026, 14:11
*********** and understandable
I’ve always paid my instalments on the 1st of each month as agreed. After missing just one month, I was suddenly threatened with repossession. Rassie demanded immediate payment and refused to wait, which felt unfair and aggressive. The only person who showed professionalism and helped me was Elsie — I’m grateful for her assistance.
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Replies (4)GA
GUchan A's updateReviewer Update
22 Jan 2026, 12:19I wish to place on record my deep dissatisfaction with the conduct and practices of Kilokor, specifically in relation to the treatment I received from Rassie. His manner was not only discourteous but outright rude, displaying a dismissive and unprofessional attitude that no client should ever be subjected to. Such behavior undermines the trust and confidence that consumers are entitled to expect when engaging with a motor dealership.
Furthermore, Kilokor’s refusal to refund my deposit following cancellation is both unjust and unacceptable. As a paying client, I have the right to fair treatment and transparent dealings. The withholding of my deposit, despite cancellation, constitutes a breach of good faith and raises serious concerns about the company’s compliance with industry standards and consumer protection principles.
This matter will be formally referred to the Motor Industry Ombudsman of South Africa for investigation and rectification. I will pursue this course of action to ensure accountability and to recover my deposit without further delay. It is my firm belief that no consumer should be subjected to such incompetence and disregard for their rights.
Kilokor’s conduct has left me feeling disrespected, exploited, and profoundly disappointed. I strongly caution prospective clients to exercise vigilance when dealing with this dealership, as my experience demonstrates a lack of integrity and professionalism that should not be tolerated in the motor industry.
Furthermore, Kilokor’s refusal to refund my deposit following cancellation is both unjust and unacceptable. As a paying client, I have the right to fair treatment and transparent dealings. The withholding of my deposit, despite cancellation, constitutes a breach of good faith and raises serious concerns about the company’s compliance with industry standards and consumer protection principles.
This matter will be formally referred to the Motor Industry Ombudsman of South Africa for investigation and rectification. I will pursue this course of action to ensure accountability and to recover my deposit without further delay. It is my firm belief that no consumer should be subjected to such incompetence and disregard for their rights.
Kilokor’s conduct has left me feeling disrespected, exploited, and profoundly disappointed. I strongly caution prospective clients to exercise vigilance when dealing with this dealership, as my experience demonstrates a lack of integrity and professionalism that should not be tolerated in the motor industry.
GA
GUchan A's update22 Jan 2026, 12:19
Reviewer Update
I wish to place on record my deep dissatisfaction with the conduct and practices of Kilokor, specifically in relation to the treatment I received from Rassie. His manner was not only discourteous but outright rude, displaying a dismissive and unprofessional attitude that no client should ever be subjected to. Such behavior undermines the trust and confidence that consumers are entitled to expect when engaging with a motor dealership.
Furthermore, Kilokor’s refusal to refund my deposit following cancellation is both unjust and unacceptable. As a paying client, I have the right to fair treatment and transparent dealings. The withholding of my deposit, despite cancellation, constitutes a breach of good faith and raises serious concerns about the company’s compliance with industry standards and consumer protection principles.
This matter will be formally referred to the Motor Industry Ombudsman of South Africa for investigation and rectification. I will pursue this course of action to ensure accountability and to recover my deposit without further delay. It is my firm belief that no consumer should be subjected to such incompetence and disregard for their rights.
Kilokor’s conduct has left me feeling disrespected, exploited, and profoundly disappointed. I strongly caution prospective clients to exercise vigilance when dealing with this dealership, as my experience demonstrates a lack of integrity and professionalism that should not be tolerated in the motor industry.
Furthermore, Kilokor’s refusal to refund my deposit following cancellation is both unjust and unacceptable. As a paying client, I have the right to fair treatment and transparent dealings. The withholding of my deposit, despite cancellation, constitutes a breach of good faith and raises serious concerns about the company’s compliance with industry standards and consumer protection principles.
This matter will be formally referred to the Motor Industry Ombudsman of South Africa for investigation and rectification. I will pursue this course of action to ensure accountability and to recover my deposit without further delay. It is my firm belief that no consumer should be subjected to such incompetence and disregard for their rights.
Kilokor’s conduct has left me feeling disrespected, exploited, and profoundly disappointed. I strongly caution prospective clients to exercise vigilance when dealing with this dealership, as my experience demonstrates a lack of integrity and professionalism that should not be tolerated in the motor industry.
Kilokor Motors's replyOfficial
22 Jan 2026, 16:341st Complaint
We regret that you felt distressed by the collection of the vehicle, which was necessary due to non-payment as per clause 3 of the Rental Agreement. Further to this, after consulting with Rassie and in line with your telephonic discussion with him, you disputed that your rental payment date falls on the 1st of the month, despite your contract clearly reflecting this date as the payment date you selected. In accordance with the Consumer Protection Act (CPA), we allowed the prescribed 20 days for you to remedy the arrears. As the arrears were not resolved within this period, the vehicle was subsequently collected.Given that your next debit order date is 1 February 2026, we are prepared to retain the vehicle for you until 12:00 on 30 January 2026 to allow you an opportunity to settle the outstanding arrears. Should the full arrears not be paid by this time, we will regrettably have no alternative but to proceed with the cancellation of the Rental Agreement. Please do not hesitate to contact us should you require any clarification.
2nd Complaint
Thank you for raising your concerns. We are sorry to hear that your experience did not meet your expectations and regret any frustration caused.We take all feedback regarding staff interactions seriously and strive to treat all clients with professionalism and respect. We regret if any communication was perceived as discourteous.
Regarding the deposit, the vehicle was returned following non-payment, which constitutes a breach of the rental agreement. In line with the Consumer Protection Act and the Rental Agreement, the deposit can only be reconciled once the vehicle has been fully assessed and reasonable costs, including arrears, repairs for re-sale and collection costs, have been determined. Any remaining balance will be addressed thereafter. We remain committed to resolving this matter fairly, transparently, and in accordance with the Rental Agreement and applicable legislation. We will cooperate fully with any external review should the matter be referred further.
Kilokor Management
We regret that you felt distressed by the collection of the vehicle, which was necessary due to non-payment as per clause 3 of the Rental Agreement. Further to this, after consulting with Rassie and in line with your telephonic discussion with him, you disputed that your rental payment date falls on the 1st of the month, despite your contract clearly reflecting this date as the payment date you selected. In accordance with the Consumer Protection Act (CPA), we allowed the prescribed 20 days for you to remedy the arrears. As the arrears were not resolved within this period, the vehicle was subsequently collected.Given that your next debit order date is 1 February 2026, we are prepared to retain the vehicle for you until 12:00 on 30 January 2026 to allow you an opportunity to settle the outstanding arrears. Should the full arrears not be paid by this time, we will regrettably have no alternative but to proceed with the cancellation of the Rental Agreement. Please do not hesitate to contact us should you require any clarification.
2nd Complaint
Thank you for raising your concerns. We are sorry to hear that your experience did not meet your expectations and regret any frustration caused.We take all feedback regarding staff interactions seriously and strive to treat all clients with professionalism and respect. We regret if any communication was perceived as discourteous.
Regarding the deposit, the vehicle was returned following non-payment, which constitutes a breach of the rental agreement. In line with the Consumer Protection Act and the Rental Agreement, the deposit can only be reconciled once the vehicle has been fully assessed and reasonable costs, including arrears, repairs for re-sale and collection costs, have been determined. Any remaining balance will be addressed thereafter. We remain committed to resolving this matter fairly, transparently, and in accordance with the Rental Agreement and applicable legislation. We will cooperate fully with any external review should the matter be referred further.
Kilokor Management
Kilokor Motors's reply22 Jan 2026, 16:34
Official
1st Complaint
We regret that you felt distressed by the collection of the vehicle, which was necessary due to non-payment as per clause 3 of the Rental Agreement. Further to this, after consulting with Rassie and in line with your telephonic discussion with him, you disputed that your rental payment date falls on the 1st of the month, despite your contract clearly reflecting this date as the payment date you selected. In accordance with the Consumer Protection Act (CPA), we allowed the prescribed 20 days for you to remedy the arrears. As the arrears were not resolved within this period, the vehicle was subsequently collected.Given that your next debit order date is 1 February 2026, we are prepared to retain the vehicle for you until 12:00 on 30 January 2026 to allow you an opportunity to settle the outstanding arrears. Should the full arrears not be paid by this time, we will regrettably have no alternative but to proceed with the cancellation of the Rental Agreement. Please do not hesitate to contact us should you require any clarification.
2nd Complaint
Thank you for raising your concerns. We are sorry to hear that your experience did not meet your expectations and regret any frustration caused.We take all feedback regarding staff interactions seriously and strive to treat all clients with professionalism and respect. We regret if any communication was perceived as discourteous.
Regarding the deposit, the vehicle was returned following non-payment, which constitutes a breach of the rental agreement. In line with the Consumer Protection Act and the Rental Agreement, the deposit can only be reconciled once the vehicle has been fully assessed and reasonable costs, including arrears, repairs for re-sale and collection costs, have been determined. Any remaining balance will be addressed thereafter. We remain committed to resolving this matter fairly, transparently, and in accordance with the Rental Agreement and applicable legislation. We will cooperate fully with any external review should the matter be referred further.
Kilokor Management
We regret that you felt distressed by the collection of the vehicle, which was necessary due to non-payment as per clause 3 of the Rental Agreement. Further to this, after consulting with Rassie and in line with your telephonic discussion with him, you disputed that your rental payment date falls on the 1st of the month, despite your contract clearly reflecting this date as the payment date you selected. In accordance with the Consumer Protection Act (CPA), we allowed the prescribed 20 days for you to remedy the arrears. As the arrears were not resolved within this period, the vehicle was subsequently collected.Given that your next debit order date is 1 February 2026, we are prepared to retain the vehicle for you until 12:00 on 30 January 2026 to allow you an opportunity to settle the outstanding arrears. Should the full arrears not be paid by this time, we will regrettably have no alternative but to proceed with the cancellation of the Rental Agreement. Please do not hesitate to contact us should you require any clarification.
2nd Complaint
Thank you for raising your concerns. We are sorry to hear that your experience did not meet your expectations and regret any frustration caused.We take all feedback regarding staff interactions seriously and strive to treat all clients with professionalism and respect. We regret if any communication was perceived as discourteous.
Regarding the deposit, the vehicle was returned following non-payment, which constitutes a breach of the rental agreement. In line with the Consumer Protection Act and the Rental Agreement, the deposit can only be reconciled once the vehicle has been fully assessed and reasonable costs, including arrears, repairs for re-sale and collection costs, have been determined. Any remaining balance will be addressed thereafter. We remain committed to resolving this matter fairly, transparently, and in accordance with the Rental Agreement and applicable legislation. We will cooperate fully with any external review should the matter be referred further.
Kilokor Management
GA
GUchan A's updateReviewer Update
23 Jan 2026, 13:01I wish to place on record that the vehicle has been assessed and confirmed to have no damages. Accordingly, there are no deductions applicable for repairs, and I expect the payment of my deposit to be settled without delay.
Furthermore, with respect to my issue with Rassie, I have advised—and hold proof—that I will not take the vehicle. This decision was made in good faith to remove myself from the situation and to ensure that I do not have to deal with ************ or bullying in the future.
In light of the above, I formally request that the outstanding deposit be reconciled and paid to me immediately. Should this matter not be resolved promptly, I reserve the right to pursue further remedies available under the Consumer Protection Act.
Furthermore, with respect to my issue with Rassie, I have advised—and hold proof—that I will not take the vehicle. This decision was made in good faith to remove myself from the situation and to ensure that I do not have to deal with ************ or bullying in the future.
In light of the above, I formally request that the outstanding deposit be reconciled and paid to me immediately. Should this matter not be resolved promptly, I reserve the right to pursue further remedies available under the Consumer Protection Act.
GA
GUchan A's update23 Jan 2026, 13:01
Reviewer Update
I wish to place on record that the vehicle has been assessed and confirmed to have no damages. Accordingly, there are no deductions applicable for repairs, and I expect the payment of my deposit to be settled without delay.
Furthermore, with respect to my issue with Rassie, I have advised—and hold proof—that I will not take the vehicle. This decision was made in good faith to remove myself from the situation and to ensure that I do not have to deal with ************ or bullying in the future.
In light of the above, I formally request that the outstanding deposit be reconciled and paid to me immediately. Should this matter not be resolved promptly, I reserve the right to pursue further remedies available under the Consumer Protection Act.
Furthermore, with respect to my issue with Rassie, I have advised—and hold proof—that I will not take the vehicle. This decision was made in good faith to remove myself from the situation and to ensure that I do not have to deal with ************ or bullying in the future.
In light of the above, I formally request that the outstanding deposit be reconciled and paid to me immediately. Should this matter not be resolved promptly, I reserve the right to pursue further remedies available under the Consumer Protection Act.
GA
GUchan A's updateReviewer Update
26 Jan 2026, 08:28Thank you for your message regarding the deposit. I acknowledge your position that the vehicle was returned following non‑payment and that this constitutes a breach of the Rental Agreement.
I understand that, in line with the Consumer Protection Act and the Rental Agreement, the deposit will only be reconciled once the vehicle has been fully assessed and all reasonable costs — including arrears, repairs for re‑sale, and collection expenses — have been determined.
I kindly request that you provide me with a detailed statement of these costs once the assessment has been completed, together with confirmation of any remaining balance of the deposit. Please also advise on the expected timeframe for finalizing this reconciliation.
I appreciate your cooperation and look forward to receiving the breakdown in due course.
I understand that, in line with the Consumer Protection Act and the Rental Agreement, the deposit will only be reconciled once the vehicle has been fully assessed and all reasonable costs — including arrears, repairs for re‑sale, and collection expenses — have been determined.
I kindly request that you provide me with a detailed statement of these costs once the assessment has been completed, together with confirmation of any remaining balance of the deposit. Please also advise on the expected timeframe for finalizing this reconciliation.
I appreciate your cooperation and look forward to receiving the breakdown in due course.
GA
GUchan A's update26 Jan 2026, 08:28
Reviewer Update
Thank you for your message regarding the deposit. I acknowledge your position that the vehicle was returned following non‑payment and that this constitutes a breach of the Rental Agreement.
I understand that, in line with the Consumer Protection Act and the Rental Agreement, the deposit will only be reconciled once the vehicle has been fully assessed and all reasonable costs — including arrears, repairs for re‑sale, and collection expenses — have been determined.
I kindly request that you provide me with a detailed statement of these costs once the assessment has been completed, together with confirmation of any remaining balance of the deposit. Please also advise on the expected timeframe for finalizing this reconciliation.
I appreciate your cooperation and look forward to receiving the breakdown in due course.
I understand that, in line with the Consumer Protection Act and the Rental Agreement, the deposit will only be reconciled once the vehicle has been fully assessed and all reasonable costs — including arrears, repairs for re‑sale, and collection expenses — have been determined.
I kindly request that you provide me with a detailed statement of these costs once the assessment has been completed, together with confirmation of any remaining balance of the deposit. Please also advise on the expected timeframe for finalizing this reconciliation.
I appreciate your cooperation and look forward to receiving the breakdown in due course.