JW
Jacques W
1 reviews | Active since May 2011
27 Apr 2015, 13:58
Shocking service
Wow - such potential. Think the owners must have spend a fortune - yet again the service is SHOCKING - No-one to greet you at Reception.....wait 15 min for a wine menu.....ask for salt...do not get it, food tasteless. Was SO hoping for something of quality.
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Kievits Kroon Country Estate & Spa's replyOfficial
03 May 2015, 14:55Hello jakwiese1,
I'm very disappointed to read your comments and have taken it up with my team. I apologise profusely for your experience which is not our usual standard and not what we strive to achieve. I understand that my PA has been in touch with you directly to discuss the issues so that we can resolve them.
ALAN O'LEARY, MANAGING DIRECTOR
I'm very disappointed to read your comments and have taken it up with my team. I apologise profusely for your experience which is not our usual standard and not what we strive to achieve. I understand that my PA has been in touch with you directly to discuss the issues so that we can resolve them.
ALAN O'LEARY, MANAGING DIRECTOR
Kievits Kroon Country Estate & Spa's reply03 May 2015, 14:55
Official
Hello jakwiese1,
I'm very disappointed to read your comments and have taken it up with my team. I apologise profusely for your experience which is not our usual standard and not what we strive to achieve. I understand that my PA has been in touch with you directly to discuss the issues so that we can resolve them.
ALAN O'LEARY, MANAGING DIRECTOR
I'm very disappointed to read your comments and have taken it up with my team. I apologise profusely for your experience which is not our usual standard and not what we strive to achieve. I understand that my PA has been in touch with you directly to discuss the issues so that we can resolve them.
ALAN O'LEARY, MANAGING DIRECTOR