Poor service

To whom it may concern,

I sent an inquiry dated 02/03 which Yolandi Engelbrecht assisted me on, however are no longer employed by yourself. I then re-submitted my inquiry again and received a response from Milandre Lombard 3 days late. However, the responses to each of my emails were irrelevant to my questions which is extremely frustrating. I then decided to call in and speak to Milandre directly to avoid unnecessary emails up and down. She did mention that they are extremely busy, so I assume this is the reason for the poor feedback, not that this is an excuse. She then send me the package details as promised promptly dated 13/04. I then requested her to go ahead, the same day (13/04) to make the booking, including confirmation of my questions around my voucher, however again I am awaiting feedback, another 3 days later.

Please see latest email/request sent dated 13/04 at 10:51am.

Hi Milandre,

Please kindly can you provisionally book us for the Half Day Cultivar Getaway for 2 people and send an invoice? Check In 5th May Check out 6th May

Including the below: Voucher Code: KIEV- ********** 65 This voucher entitles you to redeem the following bouquet of benefits to the value of R1000.00 when booking accommodation with us:

• Early check-in – Please confirm what time on the 5th May we can check in? • Late check-out – Please confirm what time on the 6th May we can check in? • A complimentary bottle of Kievits Kroon MCC – Please have this in room on arrival? • A complimentary room upgrade – Please confirm to what we can upgrade our room to?

Thanks Milandre, we will confirm Spa treatments once booking has been confirmed

Regards, Yolandi Jacobs