NC
Nadene C
1 reviews | Active since Dec 2015
01 Dec 2015, 09:10
Paid for food that was not recieved
Kievits kroon is absolutely breathtaking, however, if you are going to host an event there, I suggest that you print out the agreed upon menu, that you had to pay for in advance and compare it to the food you receive to verify that you have received everything you have paid for.<br> <br> I hosted a picnic there, a couple of weeks ago and did not receive everything on the set menu that I paid for in advance.<br> Furthermore the food that we did receive was tasteless and the serves was bad.<br> <br> I have been in contact with management, however, they stopped replying to my emails.<br> <br>
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Kievits Kroon Country Estate & Spa's replyOfficial
10 Dec 2015, 07:55Hello Nadene11,
I apologise profusely for your experience at Kievits Kroon. This is definitely not the norm, or we would not still be in business! However, I agree that we dropped our standards completely on this occasion and I am very disappointed that, as you state in your first email to us, the service of the ****tails was slow and you did not receive your dessert. I had seen the email correspondence between you and my Assistant GM, and thought that the issue had been resolved. I understand that she has contacted you again directly to further address your concerns. We value your patronage and appreciate that you found the estate breathtaking. I hope you will give us another chance to show you our normal high standard of service.
ALAN O'LEARY, MANAGING DIRECTOR
I apologise profusely for your experience at Kievits Kroon. This is definitely not the norm, or we would not still be in business! However, I agree that we dropped our standards completely on this occasion and I am very disappointed that, as you state in your first email to us, the service of the ****tails was slow and you did not receive your dessert. I had seen the email correspondence between you and my Assistant GM, and thought that the issue had been resolved. I understand that she has contacted you again directly to further address your concerns. We value your patronage and appreciate that you found the estate breathtaking. I hope you will give us another chance to show you our normal high standard of service.
ALAN O'LEARY, MANAGING DIRECTOR
Kievits Kroon Country Estate & Spa's reply10 Dec 2015, 07:55
Official
Hello Nadene11,
I apologise profusely for your experience at Kievits Kroon. This is definitely not the norm, or we would not still be in business! However, I agree that we dropped our standards completely on this occasion and I am very disappointed that, as you state in your first email to us, the service of the ****tails was slow and you did not receive your dessert. I had seen the email correspondence between you and my Assistant GM, and thought that the issue had been resolved. I understand that she has contacted you again directly to further address your concerns. We value your patronage and appreciate that you found the estate breathtaking. I hope you will give us another chance to show you our normal high standard of service.
ALAN O'LEARY, MANAGING DIRECTOR
I apologise profusely for your experience at Kievits Kroon. This is definitely not the norm, or we would not still be in business! However, I agree that we dropped our standards completely on this occasion and I am very disappointed that, as you state in your first email to us, the service of the ****tails was slow and you did not receive your dessert. I had seen the email correspondence between you and my Assistant GM, and thought that the issue had been resolved. I understand that she has contacted you again directly to further address your concerns. We value your patronage and appreciate that you found the estate breathtaking. I hope you will give us another chance to show you our normal high standard of service.
ALAN O'LEARY, MANAGING DIRECTOR