Lack of service

I requested early check in 2 days before arrival and I was given a green light that it can happen. I then arrived at 12 from a long drive was in Polokwane and was told that my room was not available or ready I must wait. I then went back at 2pm and was also told that it was not ready. But the lady managed to give me the keys around 2h20 with no chick in rules explained. The room was clean but the air conditioning was not working. In the morning I went for breakfast and was told I will be charged for seat in because I was supposed to order from my room. Then to my surprise they did not call me for breakfast order because the phone in the room was not working. I had to stay in a cold room and also pay for a seat in because the room phone was not working.