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angelika H
1 reviews | Active since Sept 2012
04 Nov 2023, 10:32
Pathetic service, almost a Month later and not resolved
No after sales. Requested refund for low quality product on 12 Oct. Purchased a kids trampoline. Delivered 9 Oct. Opened on 10 Oct. Reported on 12 Oct After assembling it, the poles are not straight, and after my child (about 12kg) jumped twice on it, the one leg actually broke off (very bad Welding).
Only on 27 Oct (15 days later!!!!!) they responded asking if it can be replaced.
Same day (27 Oct) I responded back advising I need a refund as the quality is bad and I don't want to go through this again Today, 8 days later still no feedback or solution.
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angelika H's updateReviewer Update
04 Nov 2023, 10:36To add, it is advertised as "Max weight capacity: 90KG"
aH
angelika H's update04 Nov 2023, 10:36
Reviewer Update
To add, it is advertised as "Max weight capacity: 90KG"
Kidsalot's replyOfficial
24 Jan 2024, 10:48Hi Angelika.
Our sincerest apologies on the turnaround time regarding the after-sales service.
We are steadily improving our efforts in service delivery and appreciate the feedback. We understand that you did receive a refund and happy with the conclusion of your query.
Our sincerest apologies on the turnaround time regarding the after-sales service.
We are steadily improving our efforts in service delivery and appreciate the feedback. We understand that you did receive a refund and happy with the conclusion of your query.
Kidsalot's reply24 Jan 2024, 10:48
Official
Hi Angelika.
Our sincerest apologies on the turnaround time regarding the after-sales service.
We are steadily improving our efforts in service delivery and appreciate the feedback. We understand that you did receive a refund and happy with the conclusion of your query.
Our sincerest apologies on the turnaround time regarding the after-sales service.
We are steadily improving our efforts in service delivery and appreciate the feedback. We understand that you did receive a refund and happy with the conclusion of your query.