Terrible Customer Service

I am absolutely blown away at Baby Roomz inefficiency and lack of customer service. I first contacted them in November to discuss the safety of my child in their cot. The question being... do I require more secure bolts for my child as she approaches 7kg (something their sales lady had touched on when I purchased the cot).

Rene receives the email and passes my request on to Mariska.

Then... No response.

So again - I follow up with an email 2 weeks later (yes - two weeks with no reply).

And... no response.

I'm sorry - is my child's safety not important? Or is it that my money for the furniture had already been received, so I am now low priority?

The customer service was bad throughout the ordering of the furniture, and again they continue to live up to their terrible reputation. The worst part, is that I still need them to respond to me!

I REALLY regret ordering their furniture. And I hope any future customers know what they're getting in to before they hand over their money.

PS: There is a constant auto-responder to emails saying they're receiving too many emails to respond. It's been on for the past 9 months (so probably before then too). Quite frankly that's not being busy - that's being understaffed.