Bad Service Kids Emporium

I Purchased the Noola Elite Travel System from Kids Emporium Somerset West.

On the 23rd of Feb I made a 50% EFT deposit payment for the Travel system. On the 2nd March I drove all the way from Cape Town to Somerset West to collect the unit from the store and pay the remaining 50%.

On arrival home we realised something was wrong with the system as the car seat does not fit into the pram base, we are still not sure what the issue is as they have not gotten back to me, Im not sure if its missing a part or if we were given the wrong car seat as the word "bug" was written on the box in pen.

This obviously prompted us to go to the Noola website as we were hoping to find some sort of instruction video to help us understand what the issue was. Once on the website I saw the unit we had just purchased was on sale for R1800 less than what we paid. I was outraged that the woman in the store didn't say a word about it. I wanted to call but we had a busy day and only got home at 6pm so the store was already closed. I searched the Kids Emporium website and google for trading hours but there are none available. Stupidly I assumed they would be closed on Sunday so first thing Monday morning I called to address these issues - before doing so I checked the Noola website to make sure I knew what the saving price would be and the sale was still live on the website at 9:30/10am. The woman at KE said basically I missed out on the sale and its a shame and if I had called on the weekend they could have done something about it.. This obviously upset me greatly as I WAS IN THE STORE on Saturday, why did no one mention the sale? I was there purchasing the unit during the sale period and I'm just met with a lack of empathy. As as soon to be new mom I am really feeling the pressure and strain financially and we had to get assistance from family members and friends to purchase this Travel System and if I could have saved R1800 that is obviously an opportunity I would have JUMPED at.

All in all the "its too bad" type of attitude I have received from Kids Living Somerset is highly disappointing and I will never use them again. All I simply wanted was for them to refund me the R1800 and provide me with the correct travel system. My baby is due in 3 weeks and we don't have a working car seat. We have since sent photos and videos to KE Somerset West and had no response.

I find the service SHOCKING considering she told me that they sell the units at the exact same price as the Noola website and the woman in the store on Saturday didn't say a word. I feel cheated out of a saving that was fully my right.