Dismal Service from Kidland

I used kidland online toy shop and have had nothing but one bad experience after the next. 1. Order placed on the 26-07 with promised delivery in 7 days 2. 31st July- I was told "Some items out of stock - new stock will be delivered within the next 24 Hours after which your order will be packed & you will immediately receive a tracking number." 3. Following many mails I received a tracking number for the order on the 4th Aug 4. I contacted Kidland again as the tracking number was not traceable, I was sent this email on the 8th August, "Please note that Kid Land is in the process of changing ownership. This has caused some changes, delays & a huge backlog due to massive month-end orders. If we still need to credit your account or if you not able to track your parcel, please bare with us. We are checking on it & you will be updated shortly. We apologize for the delay." 5. After numerous mails and nor response from Kidland, I was finally able to trace my package on the 14th Aug. 6. I took delivery of my package from SAPO on the 16th Aug only to find that it was severly damaged and I will not be able to use any of it. I bought items to fill party packs for my daughters 1st birthday. 7. I received 10 bubbles of the 15 ordered, of which 3 are broken. I ordered 3 packs of bouncy ***** and no bouncy ***** was received. One damaged colouring book received off the 15 ordered. I received 10 packs of crayons off the 15 ordered, of which all are damaged in their boxes. 8. I have since been trying to contact kidland but and auto respond mail replies with the following: " KID LAND IS CHANGING.NEW CONTACT DETAILS & OUR APP WILL BE AVAILABLE SHORTLY. THIS EMAIL ADDRESS WILL NOT BE MONITORED ANYMORE. YOU WILL ALSO RECEIVE AN EMAIL WITH NEW DETAILS SHORTLY. THANK YOU FOR YOUR PATIENCE!" 8. No further contact details have been received on my part.

Their online ordering website is still live with no accurate contact details: https://kidland.co.za

I would appreciate a refund and the damaged goods collected as they are not usable for my daughters party.