Order of the 5 December not received and not refunded

I ordered magic pens on the 5th of December and to date not received, every time I email them I get told they waiting for collection (I don't know what collection). The order says it is speedy delivery (Please don't let me laugh) So I have told them to refund me, and that has also not been done - I will now go and make a case against them at the police station for *****.

Beware of buying with them