Terrible customer experience

One of those shops who are happy to take your money instantly, but when a refund is due, a week later i am still waiting. Their excuse? The payment partner must do the refund, the same payment partner who seemingly dont man their email inboxes. Then when i ask on Facebook, the response from Kiddiwinks is reading me some act and regulation regarding 30 days to refund etc etc.

Awesome customer service, you will never see me again, and i hope people dont support a place who has no clue what it means to be customer friendly. There are MANY other online shops with a much better understanding of what customer service is