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<p>Granny ordered a dress for her grandchilds birthday that was on the 16th of October. I can understand if the dress has not been delivered by that time BUT does it have to be impossible to get an idea when you will receive the goods you paid for? After many phone calls which were never answered or the phone was off and we left voice messages - NO RESPONSE. The one time I actually came through I was told : I'm in the toilet phone back later" and later the phone was off once again. I have sent mails. Said I was going to to the police and guess what. I got a reply that said I will contact you tomorrow!</p> <p> </p> <p>NO SERVICE or FEEDBACK received.</p> <p> </p> <p> </p>
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Replies (7)
Kiddies Sofas and Stuff's replyOfficial
02 Nov 2016, 10:32Good day Winette Minnaar, after going though all our recorder phone call records I could not find any record where "I'm in the toilet phone back later" was stated, if you could please be so kind as to let us know who you spoke to, this would really be highly appreciated.
I see your order was made on the 8th of October which falls on a Saturday so technically your order only starts on the 10th of October, which means it has now only been 16business days and as you where informed it can take up to 60business days to arrive as we do not carry stock on hand and work as a drop ship service.
Regarding your threat to go to the police, unfortunately their is nothing we can do to stop you if you feel you need to go to the police however we would like to help you sort out your complaint. Please let me know if there is anything else I can help you with.
Best regards,
Kiddies Sofas and Stuff's reply02 Nov 2016, 10:32
Official
Good day Winette Minnaar, after going though all our recorder phone call records I could not find any record where "I'm in the toilet phone back later" was stated, if you could please be so kind as to let us know who you spoke to, this would really be highly appreciated.
I see your order was made on the 8th of October which falls on a Saturday so technically your order only starts on the 10th of October, which means it has now only been 16business days and as you where informed it can take up to 60business days to arrive as we do not carry stock on hand and work as a drop ship service.
Regarding your threat to go to the police, unfortunately their is nothing we can do to stop you if you feel you need to go to the police however we would like to help you sort out your complaint. Please let me know if there is anything else I can help you with.
Best regards,
's updateReviewer Update
02 Nov 2016, 12:22You record your phone calls? Really? I spoke to a gentleman. Did not get his name as the phone was put done after telling me he is in the TOILET!! What about the countless voicemails that are actually recorded and I got no response to?
I UNDERSTAND your terms and conditions but you had no Idea who I was or my order for that matter. After I sent once again countless mails:
and you rep**** "
Good day, Thank you for getting in touch. Your order have been received and processed successfully. We are however still waiting for your tracking number from the manufacturer. Please note that in some cases our clients received their goods even before we could send them a tracking number and I truly hope this will be the same in your case.
As soon as we receive your tracking number we will send it to you. If you however receive your goods before we sent you your tracking number please let us know.
If there is anything else you are not sure about please read here."
To which I rep****: "
I would just like to know what is my order ?
You send the same feedback but you haven't even confirmed what we ordered and when?
Can someone please just call me????
YOU rep****: "Good day Winette, please send me your order number."
So I sent you the proof of payment. Needless to say I didn't get a reply after that.
NOw suddenly you can reply to this review?
SO TO BE CLEAR PLEASE SEND ME A TRACKING NUMBER or HERE'S A THOUGHT : CALL YOUR CLIENTS!!!!
I understand that LIFE happens but really this is not the way to run a business. I also work in sales. I lost a child a couple of months ago and now my 2nd pregnancy for the year was unsuccesful and has to be terminated. BUT I manage to still contact my clients....
Hope to hear from you soon
Regards
's update02 Nov 2016, 12:22
Reviewer Update
You record your phone calls? Really? I spoke to a gentleman. Did not get his name as the phone was put done after telling me he is in the TOILET!! What about the countless voicemails that are actually recorded and I got no response to?
I UNDERSTAND your terms and conditions but you had no Idea who I was or my order for that matter. After I sent once again countless mails:
and you rep**** "
Good day, Thank you for getting in touch. Your order have been received and processed successfully. We are however still waiting for your tracking number from the manufacturer. Please note that in some cases our clients received their goods even before we could send them a tracking number and I truly hope this will be the same in your case.
As soon as we receive your tracking number we will send it to you. If you however receive your goods before we sent you your tracking number please let us know.
If there is anything else you are not sure about please read here."
To which I rep****: "
I would just like to know what is my order ?
You send the same feedback but you haven't even confirmed what we ordered and when?
Can someone please just call me????
YOU rep****: "Good day Winette, please send me your order number."
So I sent you the proof of payment. Needless to say I didn't get a reply after that.
NOw suddenly you can reply to this review?
SO TO BE CLEAR PLEASE SEND ME A TRACKING NUMBER or HERE'S A THOUGHT : CALL YOUR CLIENTS!!!!
I understand that LIFE happens but really this is not the way to run a business. I also work in sales. I lost a child a couple of months ago and now my 2nd pregnancy for the year was unsuccesful and has to be terminated. BUT I manage to still contact my clients....
Hope to hear from you soon
Regards
Kiddies Sofas and Stuff's replyOfficial
21 Nov 2016, 16:33Good day, please note that we are still waiting for a order number, email address, contact number or any form of information we can use to help you with your issue.
Best regards,
Kiddies Sofas and Stuff's reply21 Nov 2016, 16:33
Official
Good day, please note that we are still waiting for a order number, email address, contact number or any form of information we can use to help you with your issue.
Best regards,
's updateReviewer Update
22 Nov 2016, 14:53On Friday, 4 November 2016, 22:12, Admin K.S.A.S wrote:
Good day Winette, I am not sure why you did not get a confirmation email on your order but your order number is #1742 and it is for 1x Disney Frozen Ballgown Dresses
3Y / Elsa with veil dress
To be shipped to:....
's update22 Nov 2016, 14:53
Reviewer Update
On Friday, 4 November 2016, 22:12, Admin K.S.A.S wrote:
Good day Winette, I am not sure why you did not get a confirmation email on your order but your order number is #1742 and it is for 1x Disney Frozen Ballgown Dresses
3Y / Elsa with veil dress
To be shipped to:....
's updateReviewer Update
22 Nov 2016, 14:55Please stop pretending like we are the one's not co-operating!!! This is ridiculous!
's update22 Nov 2016, 14:55
Reviewer Update
Please stop pretending like we are the one's not co-operating!!! This is ridiculous!
's updateReviewer Update
05 Jan 2017, 08:47Sorry, we were unable to deliver your message to the following address.
:
Remote host said:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser h64si ********** 5iof.237 - gsmtp
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's update05 Jan 2017, 08:47
Reviewer Update
Sorry, we were unable to deliver your message to the following address.
:
Remote host said:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser h64si ********** 5iof.237 - gsmtp
[RCPT_TO]
's updateReviewer Update
27 Jan 2017, 10:26So you dissapeard of the face of the earth!!!!!
's update27 Jan 2017, 10:26
Reviewer Update
So you dissapeard of the face of the earth!!!!!