Terrible service
<p>I ordered and paid for a princess dress via their website on the 4th October, to date after numerous calls and emails, no one can give me any confirmation or an order number for my purchase. I spoke to a guy named Jacques, who was always vague & never really giving me an answer. I have since named & shamed them on facebook. They are obviously very active on facebook as they keep deleting my posts & subsequequently blocked me from their page. Im sure this is a **** & as I cant believe someone could give such terrible service.</p>
Good day Angela Habgood, as per your review above according to our records your order was placed on the 1st Of October and not on the 4th of October, but as the 1st falls on a Saturday your order date starts on the 3rd of October, On the 4th we sent you a shipping confirmation and on the 5th we sent you your tracking number. On the 12th Of October we sent you an update email and again on the 28th of October. Unfortunately Jacques was still in training at this stage and was not 100% sure on your request but according to our recorded phone records he helped you to the best of his ability.
I would like to apologize for you having had a bad customer service. In you review you admit to naming and shaming our business therefore we are sure you understand why you have been banned from our Facebook page and we would have no problem unbanning you if you would please do some research on nameing and shaming and even though you might not believe it we had to ban you for your own protection, if you want we will be happy to send you a few links. Hello Peter is the perfect place to go if you want to name and shame and if things need to go any further you must remember to have all the proof and evidence.
When you placed your order you automatically got an email which contains your order number which is #1522 and your tracking number is RM***CN and if tracked you will see it is on its way to you in Richards Bay.
We only made our Hello Peter account today as we would like all our clients to feel valued, even if we only have 5 bad reviews on Hello Peter from all the other 1000's of clients we have. We value all our clients no matter how big or small your order is.
If there is anything you still need help with, please don't hesitate to ask.
Best regards,
Good day Angela Habgood, as per your review above according to our records your order was placed on the 1st Of October and not on the 4th of October, but as the 1st falls on a Saturday your order date starts on the 3rd of October, On the 4th we sent you a shipping confirmation and on the 5th we sent you your tracking number. On the 12th Of October we sent you an update email and again on the 28th of October. Unfortunately Jacques was still in training at this stage and was not 100% sure on your request but according to our recorded phone records he helped you to the best of his ability.
I would like to apologize for you having had a bad customer service. In you review you admit to naming and shaming our business therefore we are sure you understand why you have been banned from our Facebook page and we would have no problem unbanning you if you would please do some research on nameing and shaming and even though you might not believe it we had to ban you for your own protection, if you want we will be happy to send you a few links. Hello Peter is the perfect place to go if you want to name and shame and if things need to go any further you must remember to have all the proof and evidence.
When you placed your order you automatically got an email which contains your order number which is #1522 and your tracking number is RM***CN and if tracked you will see it is on its way to you in Richards Bay.
We only made our Hello Peter account today as we would like all our clients to feel valued, even if we only have 5 bad reviews on Hello Peter from all the other 1000's of clients we have. We value all our clients no matter how big or small your order is.
If there is anything you still need help with, please don't hesitate to ask.
Best regards,