Disgraceful customer service
<p>Placed an online order end of August 2016. Received e-mail stating that the order is on its way on 14 September giving a tracking number and webpage where I can track my parcel at any time. After enquiring I was told that the parcel would be delivered by 16 November 2016, I on a daily basis checked the tracking website and never was there any update since the day the parcel left China on 19 September 2016. After subsequent queries from 16 November I was told to contact them if I dont receive the parcel by 26 November. Trying to track this parcel has been a nightmare as you can't reach anyone on the mobile numbers given and when you e-mail them you get told to track the parcel online. When you ask for a refund this is what you get told :</p> <p>"We will only be able to refund you once you send the goods back to us. </p> <p>Use the following link to track your goods.</p> <p> ********** 8657</p> <p>https://www.trackingmore.com/"</p> <p> </p> <p>Please tell me how do I return the goods if they were never delivered in the first place. </p> <p> </p> <p>No Frozen dresses are worth the agony of dealing with Kiddies Sofas and Stuff.</p> <p> </p>