the service is ridiculous!!!

So I have now been without a fridge for going on 3 weeks. When the technician came out on Monday (13 july), he informed me that the pipe of my fridge was rusted. But when he came on Thursday to replace the pipe, he realised that the motor had blown. During that time all my food in my freezer defrosted. Since Thursday (16 July) I have requested that head office phone me, which they have not. The motor was fix and lasted all of two days. My fridge is now not working again. Every time I speak to anyone all they can tell me how the situation is not right, but no one fixes it. No one phones me back to see what the problem is or if I have been helped. I dont understand how someone can expect a person to live without a fridge for 3 weeks. The service of KIC is absolutely ridiculous and i will never buy any of their products again!