Terrible service from whirlpool!! sub standard washing machine

I bought a Whirlpool washing machine in October 2019 from Game Highveld Mall. The machine has been giving a sub standard service from when I bought it but I thought I didn't understand how to use it, I went to Game to seek clarity from the staff and went and tried it again. I still experienced issues with the machine, I went back to Game in January and a technician was sent to come and assess it. A technician came and fiddled with the machine and said it should be fine. Still, the machine was not washing properly; when I put powder soap in the soap box, the soap does not go into the bin, instead it crystallizes, the bin doesn't spin as it should and clothes come out of the machine dirty. A technician came and didn't even run the machine, but since he was the same technician that came early in the year, he understood my concerns and said he would write a report so this faulty machine is replaced.

I got a call from Game this morning and got feedback that the technician wrote a report that the machine is in perfect working condition!! how? when he did not even plug and run the machine? infact, the first time he came to assess the machine, he also picked up the issue I had then. When I gave the technician a call, he says he will come back tomorrow to assess the machine??? What unprofessional service is this? Why come and "assess" if he has written a report that the machine is fine.

I want this machine replaced! because I spent a lot of money buying a washing machine yet we have to hand wash clothes and linen. This is unacceptable! I first reported this machine when I had not had it for even 6 months. I will NEVER buy a whirlpool product again, this is appalling!!