Terrible Service

I am EXTREMELY Disappointed. We purchased a fridge similar to this one in May from House and Home. In June we made a compliant that the fridge was not working properly. They then agreed to replace our fridge within 7 working days. Since then, it has been back and forth calls week after week, day after day, House and Home contacting me all the time to hear if KIC has already replaced fridge. In September they FINALLY came and then the 2 guys damaged our new fridge in the process of moving it from the truck into our home. They took the new fridge back and still I have heard NOTHING. Not an apology or courtesy call. NOTHING!!!! 5 months later and still not sorted!!! I cannot believe this. I have been so nice and so patient. I have not complained once or made a scene. But this is pathetic now!!!! Honestly!! Wonder what sort of compensation I will receive for this.