Terrible aftersales service

<p>We purchased a new KIC fridge from Game - Gateway store on 21 October. The fridge worked for hardly 3 weeks & the warranty is obviously still valid. The fault was reported to Game on 10 November and on 14 November a KIC technition came to assess the fridge reporting that the entire engine had blown. Subsequently we have had no feedback or correspondence from either GAME or KIC despite numerous follow up phone calls from our side. We have spoken to Shallow, Vernon & attempted to speak to Shane (manager of major appliance) but never get called back. Mrs Gcina personally went into the store to follow up and not only reported waiting over an hour without being helped, eventually to be sent away with just another telephone number. We still sit with a brand new broken fridge, not to mention the loss of perishable cold goods. The aftersales service from Game & KIC has been terrible! Product order number 513G ********** ********** 5808</p>