1 reviews | Active since May 2021
Poor service and lack of responsibility for breaking products
I have a 1.5 year old KIC fridge that I purchased from Makro in Montague Gardens. This fridge is extremely loud, and makes metal-on-metal banging sounds. I contacted Makro and they had KIC send over a technician to evaluate the fridge. The technician found that the compressor was faulty and that instead of replacing my unit, they are going to repair the faulty compressor. I am not okay with the faulty compressor being repaired, just so that the fridge can break outside of warranty and then I am stuck with a broken fridge. Not only is the compressor faulty, but the inside of the fridge is breaking. The shelf trimming has chipped off, the plastic shelves are breaking and cracking, and the one drawer in the freezer is completely broken. KIC, your products are inferior and poorly made. I want a refund. I have received terrible customer care from you, and I am absolutely shocked that you refuse to repair the shelving in my KIC fridge because it isn't under warranty. Is it not part of the KIC fridge? Is the KIC fridge (model number: KBF 635 WH) not your product? Absolutely disgusting. Please, never buy a KIC fridge. They are cheaply made and KIC takes no responsibility. The customer is never right with KIC. Terrible customer care and lack of responsibility in providing a decent product. If a fridge cannot even last until it's warranty expires, it is an inferior product. A fridge is meant to last years, not 1.5 years.
