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I bought a new KIC fridge November 2014.When I started using it Dec 2014 I discovered that the drain was blocked.I e-mailed them a complaint 16 Dec 2014.After many calls with a lot of promises they at last sent out a technician on 20 Jan 2015 to come and inspect the fridge. He found that the fridge cannot be repaired and must be replaced and reported so to KIC on the 26 of Jan 2015.Since then I heared nothing of them.I again phoned them on the 10th of Feb and was told they are busy with my complaint and it should be resolved within 5 to 10 working days of them recieving the report ?????<br> I again phoned 16 Feb 2015 and asked to speak to the supervisor a certain Wester who obviously was busy but would phone me back and never did.I phoned the 17th Feb 2015 requesting to speak to Wester but he was busy and could not speak to me but would call me back but never did.<br> I am fed up with the promises made to me and i would advise people not to buy KIC or Whirlpool products.