No feedback on Warranty claim

I have been trying for the last month via e-mails, telephone calls and also a visit to the Game Store at the Garden Route Mall, George, were the product was bought, to have a Warranty claim for a KIC Fridge/ Freezer to be repaired. They informed me that they will contact me and send a repair company to inspect the problem and have it fixed. After numerous communication and also directly with KIC, no feedback from Game or KIC yet and this is really unacceptable.

KIC Ref Number - KJ306787