KIC - poor service

I purchased a Whirlpool 5 burner gas stove in 2015 from Hirches Springfield park Durban. I was told that Whirlpool is 1 of the best brands on the market A few months later, the display light was not functional. Then a few weeks later , the burners was not igniting. Within 6 months the display light was fixed 2 times, and the self igniting not fixed. I was fed up and decided to live with it.

In 2020, I noticed rust droppings in my oven. Upon investigation, the side brackets and pull out trays was rusting.The rust dropping is bad, I can not use my oven.

The bracket that is holding the element on top, is so badly rusted, that at a slight touch, rust is all over and the sides of the oven is rusting This told me that this rusting started long ago. Kic informed me that the whole element with the bracket needs to be replaced at my cost. What inferior quality of manufacturing is this!

I have had other makes of stove, never did the inside of the oven rust. This is definitely an inferior expensive appliance. Does this mean that every 3-4 years, I will need to buy a new element, brackets and shelves or a new stove,

This is suppose to be a good brand. I am not getting any help from Kic. Not only am I sitting with an inferior quality product, but also no service from KIC.

Whirlpool, London told me that Kic south Africa is their agent, who will assist.