KIC - No after sales service.

I ordered 2 fridges from Makro Online on the 18th of January. When they arrived 1 fridge was not working. After a week of emailing Makro a technician was dispatched, who said the fridge would need to be replaced. This took a further week. This fridge on arrival was also not working!! I have now waited 6 weeks and still do not have a working fridge. We are promised every day that a new fridge will be dispatched to us! Absolutely shocking behaviour.