Kic is horrible

I purchased a fridge in August 2018 and now the rubber seal on the door is not working properly. I purchased this fridge from Game stores at Gateway. When I called them they asked me to send an email with proof of purchase and other details which I have done, receiving no response, I contacted Kic directly, 3 times already requesting a technician to assess the fridge. Still nobody has sent me any forms to request for repair. Utterly poor and frustrating experience.