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Carol H

1 reviews | Active since Jan 2023

10 Jan 2023, 16:00

KIC fridge/freezer

We bought a KIC fridge/freezer from MAKRO on 23rd March 2022. 4 moths later it started to leak. I called and emailed Makro 11 times in total all to no avail. They did not return my calls and all I got in emails was a automated reply. When I finally did speak to a person, they referred the matter to KIC for a repairman to come out. This went on for months and finally in October a repairman came out. He replaced a pipe at the back of the fridge. It still continued to leak and I started all over again with Makro. On 23rd December they sent a repairman. By this time the gasket around the door of the fridge came off. The repairman wanted to GLUE it back and also told me the leak was my fault because I should take straw once week and clean out the pipe. Then in desperation I spoke to a KIC person. This also went on for weeks without any resolve other than they would send yet another repairman which would be the 3rd time. I wanted a replacement or my money back. Both Makro and KIC say they will not replace this faulty fridge or give me a refund. When I said it was still under warranty I was told the warranty is only for repairs free for 2 years and they do not replace or refund. So the moral of the story is NEVER BUY A KIC FRIDGE. Never buy any appliance from MAKRO.

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