KIC Chest Freezer loosing gas

We bought a KIC Chest Freezer last year in December. On the week of 20th August I reported this matter to Game where we bought the Freezer. They have helped us and registered and logged a call with KIC. A technician Sam Ndlovu came out to our house and advise that the chest freezer was loosing gas. It was strange as it is not even 9 months old. Any way it got fixed and was working fine until a week ago. I tried to call the technician number and there is no answer. I reported again to Game and then finally today I have received the sms that the call have been logged. The chest freezer is loosing gas again not even 2 month after the freezer was regas. Really, I think this product is damaged and i want a brand new one. The garantee expires the end on the year then we will be sitting with the problem. Is this the quality of items these day that we get in South Africa.