KIC and OK Furniture

I went to the OK Denlyn Mamelodi store on the 7 March 2018 to report that my fridge is not working over freeze and not cooling, the sale person Calvin called KIC to report the matter a week went pass noone came out I then called the store informing Calvin that they haven't pitched at my house as yet this was at 9:25am and he said they in my area they will come to my house I keep on calling home to ask if someone came and they informed me no noone has arrived as yet I then follow up with Calvin again he was on lunch I then left a message asking him to call me back untill now he returned that call i keep on calling him, I then asked for the Kic number he provide me with it and informed me that I need to give them my cellphone number they will pick up my job card i then called KIC to my surprise they informed yes they can see the call was logged on the the 7 March but my street address was not captured and my suburb my the agent who logged the call was new maybe they didn't do something right i have requested the call recording but they dont want to give it to me surely they could picked up my info wasnt completed they could have given me a call to ask the details Ok didnt even follow up to ask as the matter be resolved so I called Calvin back at the store then i told him wast they told me and he says they laying i dont care who is laying but my fridge is still not working the KIC agent made me to re book a ticket now I must wait 48 hours again my meat is getting freezer burns and the door doesnt close properly due to the ice you guys are quick to call if your payment is a day late but you cant assist a client if they have a problem I hope you react on my complaint because if you cant assist a client with a faulty fridge surely u wont be able to assist with a complaint.