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sharyn S

1 reviews | Active since Nov 2015

06 Nov 2023, 07:28

KIC 170 Top Freezer/Fridge - bad buy

My daughter bought me a new fridge from Takealot which was a KIC. I live in a one bedroomed flat and this fridge makes so much noise. It pops, bangs and goes on and off so loudly that I can hear it over the cars on the N1. I reported it to KIC customer support and they asked me to make a recording of the bang sound just before it goes off. I did that and they said it doesn't sound right so they will be sending a technician out. The technician comes and decides that he is going to quick start the fridge by turning it off/on at the light switch. After a while, he tells me "You see, it's making no noise at all and did I read the booklet for it". I told him I did. He tells me it must be the gas but so far while his being here, it's made no noise. He leaves and 2 hours later, I decide to go to the fridge to fetch water and I saw that the light wasn't working. I then noticed that after he switched it off, he never switched it back on and that's why it was quiet. A guy phones me later and tells me to video tape the fridge but I must stand 1.5m away from the fridge. I told him that I won't and they must send a technician here again to look at it. They already had an audio of it. Apparently the technician said that it is normal for the KIC fridge to make so much noise. So...if you live in a small place don't buy a KIC because it sounds like a drone. Pathetic service!!

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