HORRIBLE, HORRIBLE Experience with the KIC KBF 635 fridge and their Service/Support

HORRIBLE, HORRIBLE, I bought a KIC KBF 635 fridge on the 09 December 2021 from Metro Menlyn, on the 26 January 2022, we started seeing water coming down on the floor but Fridge is still on, we decided to monitor it over the weekend, all our food rotten :-(, then on the 31st January 2022, we called Metro Menlyn, who logged the case for us with KIC, case number Kj264239 was logged, we recived an sms, them it cancelled :-(, no reason given, then called KIC service department on 01 Feb 2022,new case number Kj264233, since them been experiencing horrible service interaction with their Agents, a lot of stories :1 Technician is coming on the 02, then the 02, technician is coming on the 3rd...bablah