AJ
Andrea J

1 reviews | Active since Aug 2020

09 Mar 2021, 15:23

HiFI Corporation & KIC

I bought a KIC fridge (fridge no 1) a while back from HiFi Corporation Vanderbijlpark a while ago, after realizing that the the bottom (freezer) door does not close properly at, I logged a complaint / query and I was assisted immediately, I have received excellent customer service from the store manager Dimakatso Mohajane, she is absolutely delightful. So after their service provider came to look at the fridge, it was decided that the fridge will get replaced, after waiting a couple of weeks, it was finally replaced on Friday 05.03.2021. Later the same day I realized that the fridge (fridge no 2) is not making cold, even though this time the freezer is working (this is now the new fridge, just delivered), I immediately contacted Dimakatso from the store and informed her about it, she told me that she will only be able to assist me on Monday, for it was after hours. So yesterday 08.03.2021 they brought me yet another new fridge (fridge no 3), and before they could even offload it, I saw that it had a massive dent / hole in it, I told the delivery guy that I will not accept this fridge and he can take it back to the store. Dimakatso then phoned me and told me they do not have stock, she will have to order and it will probably only be delivered on Wednesday. Although I do not think that I want a KIC fridge anymore.

SO HIFI CORPORATION and KIC, I would like to know what we YOU going to do about this situation, I have been without a fridge for more than four days, all my food is spoiled and I had to throw it away. This is really unacceptable.

Please give me feedback.

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