Faulty Oven Burning Food

Good Afternoon,<br> <br> This is a forwarded email message that I sent directly to KIC last week.<br> <br> I am writing this email on behalf of one of your customers that recently bought an oven and hob from Game Stores in Midrand, Johannesburg. It has come to this customers attention that her top element in the oven is not working properly. When the customer bakes, the element is getting too hot and burning the food.<br> <br> It would seem the thermostat is not working. What would be the next step for this issue to be resolved? The oven and hob was purchased on 01/04/2015. Due to this technical fault, I have decided to email KIC directly rather than Games Stores, as it would seem it is not their issue to handle.<br> <br> I do still have the receipt of both Game Stores and the Customer Delivery Document.<br> <br> The Barcodes of the appliances in question are: <br> <br> ***<br> ***<br> <br> Below are the details of the customer:<br> <br> Ronelle Gantenbein<br> ***<br> <br> If you could get back to me or her regarding this issue, I would be truly thankful.<br> <br> My contact number is ***.<br> <br> Many Thanks,<br> Warren Nicholas.