FAULTY KIC REFRIGERATOR SUPPLIER REFUSES TO TAKE ACTION

25 November 2020 I bought a KIC refrigerator from Game Stores in Heidelberg Gauteng. Around February and March I started noticing that whatever food I kept in the refrigeration compartment spoils and rot inside and that cooling was not proper. Around May/June I reported to the store and the friendly stores assistance FIkile Hlatshwayo immediately took the matter and escalated to the supplier KIC who also immediately assigned a technician to come out attend to my claim. Technician came and found that my temperature thermometer control was set at maximum (7) and said that's the reason why the fridge was not cooling. It should be set at 4 and not above. He then adjusted it to 4 and left. After over 48 hours the fidge remained the same. I escalated back to the technician who insisted nothing was wrong and I then escalated back to KIC informing them I was still not happy and they recalled him. He the came and collected the fridge to his workshop brough it back for further investigation and repairs and brought it back after 3 days. Again it still was not working and out of frustration I reverted back to KIC. I was told by KIC that their technician said to them nothing was wrong with the fridge and if anything is wrong it must be in my head. When I asked that since I as a customer say I am not happy with the service, why does not KIC come and collect the fridge themselves to go test it and see if it works or not, then I was told they are closing the case if I have a problem I must take it up with Game Heidelberg. I then went back Game and spoke to a guy by the name of Wandi who again took the matter up and suggested to come and collect as soon as there is a driver available. After 2 days of waiting I hired a transport and personally delivered it to Game. It's been over a week now and still waiting for their assessment .

I am tired of waiting. Although the service and customer care at Game Stores is top notch but am disappointed by KIC especially after insinuating that I was crazy reporting a faulty appliance that was not faulty yet failed to come out to prove their claim.